FAQs

HyperGuest provides a digital online proprietary platform that allows direct connectivity between accommodation providers (of any kind) and travel providers (of any sort).

By utilizing direct connectivity the platform allows placement of direct bookings (i.e. travel providers can place reservations directly with accommodation providers).

The platform offers and supports two main models:

Marketplace: accommodation providers can place their inventory for “sale” in a digital arena where travel providers can access it and directly place bookings. This allows for accommodation providers to work straight with an abundance of travel providers without the need to pre-contract each of them separately. Vice-versa, travel providers can work directly with an abundance of accommodation providers without the need to pre-contract each of them separately.

Bilateral Relationship: additionally, in coexistence with the Marketplace, accommodation providers and travel providers can agree on different rates and terms (than those of the Marketplace) and with just a few clicks, create and set bilateral relationships based on designated rates and terms as pre-agreed on between each party.

Furthermore, based on pre-agreed and pre-set relationships, our platform allows easy and direct connectivity between accommodation providers and technology providers (of any kind and sort) that facilitates technological solutions/services obtained by accommodation providers.

Last but not least (for now), based on pre-agreed and pre-set relationships, our platform allows easy and direct connectivity between accommodation providers/travel providers and travel product suppliers (of any kind and sort) that enables smooth coupling of accommodation services/products with other travel services/products (and by that creating new revenue streams).

And this is just the beginning…

Travel providers are entities that provide travel services of any type, kind, or sort, including but not limited to the following: retail, wholesale, leaguers, or business, operating as online travel agencies, travel agencies, consortia, corporate travel management, destinations management companies, tour operators, etc.

For travel providers and technology providers:

We offer the most competitive rates available in the market for the kind of service and solution we offer.

We understand the nature of the business along with the challenges and we offer cost-effective and sustainable models for everyone involved.

More importantly, we completely align our interest to match yours. If you don’t make money, nor do we.

We offer an “ala-carte” approach and we can custom tailor your pricing to fit your needs.

Contact us to get your an offer.

Our technology is a proprietary and unique technology, second to none!

We do not cache results at all! Nor do we map room/rates to our scheme!

Performance-wise:

For “pull” API integrations, our system will answer a query (even for the most crowded destination), in less than a second (typically in less than 500 milliseconds).

For “push” API integrations, our system will push updates to partners’ systems, in less than a second (typically in less than 500 milliseconds) from the moment the update was pushed to our system.

Impressive? Yes, we know! 🙂

Absolutely!

Our platform fully supports “pay at the property” which is also known as “sell rate plans,” “commissionable rate plans,” and/or “post-pay rate plans.”

“Sell rate plans”: a sell (commissionable) rate-plan defines the booking sele price for the final client (the guest/consumer). The sell rate is a “post-pay” rate (i.e. collected and paid during the stay, until the check-out).

The travel provider is only eligible to offer to its clients the sell rate (without any additional mark-up). The sell price is collected by the accommodation provider from the guest and the commission amount is paid to the travel provider usually after the stay (post-check-out).

Yes, we do!

Our platform fully supports the “NET” model which is also known as “prepaid rate-plans”.

“NET rate-plans”: a net rate-plan defines the booking net price to be paid by the travel provider to the accommodation provider. The NET rate is a “prepaid” rate (i.e. collected and paid prior to the stay/check-in).

The travel provider is eligible to add a certain amount to the net rate (mark-up) and offer it to their clients. The final price (net rate + mark-up) is collected by the travel provider from its client (guest) and the net rate is paid by the travel provider to the accommodation provider.

It’s easy!

For travel providers:

For bookings made via our marketplace and/or where you do not have an existing relationship with the accommodation provider, our payment module will be used for receiving payments.

In case you have in place an existing relationship with the accommodation provider, based on your agreement/arrangement you can pay the accommodation provider directly (externally to our system).

It’s simple!

For travel providers:

For bookings made via our marketplace and/or where you do not have an existing relationship with the accommodation provider, our payment module will be used for commission payments.

In case you have in place an existing relationship with the accommodation provider and based on your agreement/arrangement, the accommodation provider can pay you directly (externally to our system).

It’s simple!

Generally, our contracts are done and settled online.

As part of the sign-up process, you are requested to carefully and diligently review your relevant Terms and Conditions and then formally digitally accept it.

The online digital acceptance functions as a formal “signing” and forms a legally valid enforceable binding contract.

When and if it is relevant, annexes, appendices, addendums, etc. will be concluded and signed by exchanging physical or digital signed documents. 

These signed documents (again, if and only where relevant) will be stored and be accessible on your online platform account.

With ease!

Our platform forms direct reservations with full transparency (so the hotel knows exactly who the booker is). You have full liberty to contact and communicate directly with the hotel in regards to any matter (submit special requests directly etc.).

Our communication module supports the exchange between hotel and booker. You can email or call the hotel per the contact information which is presented on each specific reservation and as generally available for each property on our platform.

Due to the nature of their business, most hotels have 24/7/365 customer service support, so you can expect a prompt reply.

Sure you can!

Our platform forms direct reservations with full transparency (so the hotel knows exactly who the booker is). You have full liberty to contact and communicate directly with the hotel in regards to any matter (submit special requests directly etc.).

Our communication module supports the exchange between hotel and booker. You can email or call the hotel per the contact information which is presented on each specific reservation and as generally available for each property on our platform.

Due to the nature of their business, most hotels have 24/7/365 customer service support, so you can expect a prompt reply.

Worldwide!

We operate globally through local offices located in key markets and our technology is proudly “made in Israel” developed at our Israeli R&D center.

Yes, certainly!

Due to the nature of our platform that facilitates direct connectivity and communication on a real-time basis coupled with access to the hotel’s full, comprehensive, and highest quality static data (photos, descriptions, etc.) you can provide for your client superb service and excellent user experience.

You can now play on equal terms which up until now were only available for a small number of giants (mainly, the very large OTAs). We level the playing field for you! You are not compelled anymore to manage your business when your hands are tied behind your back! It is time to be free.

No more booking failures! As we are connected directly to the hotel’s system and as we are not caching results and we are therefore eliminating booking failures. No need to make excuses anymore for your clients as to why the quoted price is gone or the room availability has vanished!

Service your customers as they deserve! No need to go through a long chain of support centers anymore, without the ability to talk directly with the hotel and resolve any issue in a matter of short timeframe. These frustrating situations where the hotel is not willing to take your call because from their perspective you are not registered as the rightful “booker” are now over. 

These nerve-wracking circumstances, where your client is desperately waiting for an answer from you, but you are caught with your supplier’s support center who is waiting to get an answer from their supplier support center… who now are taking a break 🙁 (and so on and on and so forth, this miserable chain continues…) – can now be avoided completely! 

With us, you are always one phone or a call away from solving the issue directly with the hotel in no time. 🙂

  • We provide a direct-connectivity technology solution: you ⇔ any partner.
  • We are NOT adding any commercial layer and are not taking part in the transaction, we are not an intermediator or anything like that.

There are many!

For you as a travel provider:

  • Competitive rates and higher commission/lower NET rates
  • Book any hotel – no prior relationship required
  • Book designated hotels – special rates and terms
  • Bookings flow directly without booking failures
  • Quality room level content and pictures 
  • Hotels as well as short-rentals
  • Enhance your own clients’ service level and user-experience

No, we do not!

Due to the nature of our platform that facilitates direct connectivity and based on our proprietary unique technology (which is second to none) we minimize if not eliminate booking failures.

We are dependent on third parties technologies and systems, and we have no control over them, so there might be situations where failures will occur on these systems and will affect our system.

Nope!

Not like other systems, we do not cache results at all!

Our system works on a real-time basis without any caching whatsoever.

Our technology is a proprietary and unique technology and second to none.

Usually, no-caching translates into high-latency or laggy performance, but this is not the case with us.

Performance-wise:

For “pull” API integrations, our system will answer a query (even for the most crowded destination), in less than a second (typically in less than 500 milliseconds).

For “push” API integrations, our system will push updates to partners’ systems, in less than a second (typically in less than 500 milliseconds) from the moment the update was pushed to our system.

Impressive? Yes, we know! 🙂

Yes, you can get an invoice directly from the hotel.

Due to the nature of our platform that facilitates direct connectivity, the reservations are in essence between you (or your client) and the hotel. As such you can get an invoice from the hotel.

This has significance (for corporate travel and in general) as it might entitle you to deduct various taxes (and by that to decrease cost).

Absolutely!

We provide room-level data and information (in addition, of course, the property-level data and information).

We know that selling “rooms” without room data is like asking your clients to sign a blank check and we are committed to assisting you with solving that:

For each property we have on our system, we hold, maintain, and make available for our partners, full sets of static data (sometimes referred to as “non-bookable data”). This includes pictures, photos, descriptions, facilities, amenities, etc. (both for the property level as well as for the room level depending on relevance). 

The data is of the highest quality available, multilingual, fresh, authentic, and comes directly from the source.

Yes, indeed!

The data which we have comes directly from the source. As such, it is the highest quality available, multilingual, fresh and authentic

For each property we have on our system, we hold and maintain and make available for our partners, full set of static data (sometimes being also referred as a “non-bookable data”), including pictures, photos, descriptions, facilities, amenities etc. both for the property level as well as for the room level (where applicable and relevant).

Without a doubt!

Our proprietary and unique technology are built and designed for quick, effortless, and smooth integrations.

We developed a proven “zero-coding” methodology that allows us to connect to any system without requiring the other system to develop and invest in resources.

The process for doing this is very simple. All you need to do is email our Integrations Team and copy the relevant contact at your internal (in-house) or external (your IT company) and we do the rest.

In no time, your system will be connected and ready for direct bookings!

Of course!

Our platform fully supports multi-currencies.

Yes! Oui! Sí! 是的! Ja! כן!

Our platform is indeed multilingual.

Of course!

We are fully PCI compliant.

Very much so!

We are fully compliant with GDPR.

No doubt!

Unlike other systems, our platform advocates “full transparency” as one of its main values.

We do not camouflage or hide the identity of the bookers or the guest… just the opposite!

We pass directly to the hotel the full identity of the booker and all other relevant information, including the contact information and also all guest information.

This way, the hotel always knows who is the organization that is booking its rooms, and this serves as a healthy ground for nursing the bilateral relationship when it becomes relevant.

It’s a win for all!

Our platform is changing the rules of the game in so many different and exciting ways. The common ground for all of this is the interests of our customers and partners!

Whether you are an accommodation provider, a travel provider, a technology provider, or a supplier – we have endless benefits to offer you, there are so many clear advantages and so much to gain!

Don’t wait, come and join us!

Sure, you can count on us!

We provide customer support 24/7/365 via email, chat, and phone.

Whenever you need us, we are by your side!

It’s easy!

In order to gain access to our platform and services, you need to create and have a valid account: Login / Sign-up.

Yes, definitely!

Yes, our platform allows you in a very easy way to fully control your distribution map, down to a very granular level, including the ability to pinpoint specific demand partners (travel providers) and adjusting/tweaking rates and terms specifically custom-tailored for them.

Of course!

Our API fully supports “PUSH”!

Yes!

Our API fully supports “PULL”!

The sky’s the limit!

Unlike other systems, our API is based on proprietary, unique, modern, and innovative technology, second to none!

This allows us to offer unlimited API to our customers.

We do not impose any restrictions! Not a look-to-book ratio, not the threshold of queries per second, and no other restrictions.

Unlike other systems, you can query our system day in, day out, as much as you wish with the highest level of load that you can generate! 

No worries, we will sustain it! Not only that, our system performance will be kept intact! 

It’s effortless!

It is super easy to integrate our API.

Our proprietary and unique technology are built and designed for quick, effortless, and smooth integrations.

We developed a proven “zero-coding” methodology that allows us to connect to any system without requiring the other system to develop and invest in resources.

The process for doing so is very simple. All you need to do is email our Integrations Team and copy the relevant contact at your internal (in-house) or external (your IT company) which operate your system and we do the rest.

In no time, your system will be connected and ready for direct distribution via our platform!

Whether you are a travel provider that wishes to connect or an accommodation provider that wishes to connect, it is super easy to do so.


It’s easy!

Our platform provides an easy and user-friendly module for payment reconciliation.

We know that controlling and managing your accounts and dealing with payments may be a cumbersome and complex process, so we decided to make it an easy and pleasant process.

Via the reconciliation module, you will be able to receive and review the list of bookings where payments are either due or owed. You will be able to obtain your statements and take actions such as remit payments or open and manage disputes, etc.

Now, with HyperGuest, reconciliation is made easy!

Of course!

In parallel (or in addition), to the functionality you may have on your system, our platform provides many options and a great level of flexibility.

Our taxes and fees module allows you to create unlimited variations of taxes and fees (such as VAT, GST, City Tax, Tourist Tax, Resort Fee, etc.).

Our module will allow you to configure these based on all needed parameters (percentage or fix amount, per stay, per person, per night, per room, per bedroom, or any combination of the above).

You will be able to mark if the price that we receive already includes it or the tax/fee need to be added to the price or to be paid at the check-out etc.

These taxes and fees (in addition to the policies that we may get from your system) will be added to the reservation price (with the exact breakdown) and will be passed on to the travel provider (and via the travel provider to the guest).

Bottom line, with our taxes and fees module you will be able to easily define the right settings that will allow the passing of accurate prices with all the relevant taxes and fees and with a complete breakdown.

Yes, we do!

We provide, free of charge, training for the use of our platform.

Our seasoned customer service team will set a first training session before the 1st onboarding process and will be available for follow-up training sessions based on request.

Training sessions are provided via an online video web conference.

In addition to that, our online knowledge base and our online help module embedded within our platform are always available for you.

Your knowledge is our gain!



Yes, absolutely!

We highly value the privacy of our customers and partners and we strictly follow the highest privacy standards and fully comply with GDPR. We implement technologies and other measures to secure our environment, technology infrastructure, and systems.

Please also refer to the following:

Our Privacy Policy

GDPR compliance

PCI compliance

PSD2

Data Processing

For any questions regarding this matter, please do not hessite to contact our privacy officer via the following email: contact.privacy@hyperguest.com

It’s very simple!

Our platform is very easy to use, extremely intuitive, and super user-friendly. We use modern technologies and infrastructures that fully support “ease of use”.

We heavily invest in the user experience, navigation sequences, and the GUI to create an efficient and smooth customer journey/usage.

Your gratification is our gain!

Sure, easily!

With just a few clicks, you can select any travel company (demand partner) and set for that partner whatever rates, terms, policies, etc. as pre-agreed between the two of you to effectuate your agreement.

Additionally, please refer to working with a specific partner and adjusting rates for a specific partner.

YES!

We provide modern, advance, and robust API for the dynamic data (bookable/ARI data), both for PULL and PUSH. As well, an API for static data (non-bookable data), property level, and room level, directly from the “source of truth“.

Yes, we do!

For each property we have on our system, we hold, maintain, and make available for our partners, full set of static data (this is sometimes referred to as “non-bookable data”), including pictures, photos, descriptions, facilities, amenities, etc. both for the property level as well as for the room level (where applicable and relevant). 

The data is of the highest quality available, multilingual, fresh, authentic, and comes directly from the source.

This data is available and accessible via our API.

Best Available Rate (BAR), also known as Best Rate Guaranteed (BRG), is a pricing mechanism used by hotels and hotel chains. It was introduced as a result of the hotel industry mimicking the airline industry, which sets a price by forecasting demand.

There are several interpretations and executions of BAR in the hotel industry. Sheryl E. Kimes defines BAR pricing as an “attempt to reduce confusion and to guarantee that the guest is quoted the lowest available rate for each night of a multiple-night stay.”[1] Galileo, a Global Distribution System provider, defines BAR as “a rate available to the general public that does not require pre-payment and does not impose cancellation or change penalties and/or fees, other than those imposed as a result of a hotel property’s normal cancellation policy.” However, some hotels include “fenced” rates as part of their BAR strategies.

Source: here!

Direct bookings are made easy!

You can book hotels direct either on your own bookings system, via easy integration with our platform.

If you do not have a booking system, we can provide to you, free of charge, our booking system to serve you as an online tool for placing booking directly with hotels. 

Yes, indeed!

Our information provides plenty of additional value-added functionality, features, and modules.

Contact us for more information.

Of course!

The integral part of our platform is the payment module that allows you easily to pay or get paid.

Our payment module utilizes all standard payment methods, including credit cards, virtual credit cards, bank transfers, PayPal, etc.

Technology providers are entities that provide technology solutions or technology services (usually categorized as travel-tech, hospitality-tech, etc.) of any type, kind, or sort of accommodation providers and/or travel providers.

For example, these solutions or services might be in the fields of yield and revenues management, websites and booking engines, rates monitoring, dynamic packages, customer relations, etc.

Travel product suppliers are entities that provide travel products/services, such as admission (tickets) for attractions (like amusement parks, museums, concerts, theaters, sports events, etc.), restaurants, tourist attractions, tours, transportation, etc.

Yes (and you should)!

Our platform allows our accommodation providers to mark one rate plan or a few rate plans as “BAR” (ex. BAR for flexible cancelation policy and BAR of non-refundable etc.).

For each rate we “send” (make available for) you, we shall also “send” (make available) the BAR and by that, you are expected and obligated to keep intact the hotel’s rate parity and not undercut it on any open site.

Yes!

Our platform receives from the accommodation providers and handles, special rates, special terms, special policies, promotions, etc., deploys it and makes it available for you.

Of course!

We offer a complete, beginning-to-end, payment solution module.

Our payment module allows you to easily pay or get paid (as the case may be).

You can use our payment module with existing relationships and of course for bookings made through our marketplace (direct bookings made by partners that you may not necessarily have relationships with).

We support various payment methods such as credit cards, virtual credit cards, debit cards, bank transfers, deposits, PayPal, etc. 

Our reconciliation module is fully synced with our payment solution module. 


All!

Our payment module supports all major standard payment methods, such as credit cards, virtual credit cards, debit cards, bank transfers, deposits, PayPal, etc.

Yes, of course!

Any hotel/property working with us (via the marketplace or otherwise) is available for you to directly contact and contract by agreeing on a bilateral relationship (agreement).

Our platform advocates ‘full transparency‘ so if there is a generating of bookings for a hotel, then the hotel is fully aware of it. 

Initiating a contact request is very easy and can be done directly from the Platform (or externally, by email, phone or any mean you choose).

Once an agreement is reached, the hotel can in a very easy process set and configure it. 

Yes, you can!

You have full liberty to contact any hotel listed on our platform.

Once the terms/agreement with the hotel is done and concluded, the hotel can easily set it up.

Yes, we do!

Our platform is highly flexible and built to support less common business models and unique/different rate plans.

A few examples: rate plans for selling rooms by time-slots/hourly basis (rather than nights), long-stays, opaque/packages rates, CUG rates, bulk rates, offline rates, and many more…

Among our demand network partners, we have demand partners that specialize in selling rooms by utilizing, promoting, and offering unique models (as per the above/many others).