Role:
- Set up hotel's profile based on Department's guidelines
- Serve as a primary contact for the on boarding of new business customers, user training, as well as a post-go-live support and product functionality
- Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Implement customer support software tools
- Promote a "customer first" environment at all times
- Communicate with customers worldwide through video calls, online chat, and emails
- Understand customer outcomes and analyze customer needs
- Represent the voice of the customer to provide input into every core product, marketing, and sales process
- Becoming an HyperGuest product expert
- Achieve high Customer Satisfaction and retention
Requirements:
- 2+ years customer success experience.
- Knowledge and experience with hotels reservation systems – Advantage
- Technical troubleshooting ability – A must
- Proven track record of working in a customer-facing role
- Experience in implementation of customer support software tools
- Excellent problem-solving and communication skills
- Ability to provide step-by-step training & assistance, both written and verbal
- Knowledge of customer service principles and practices
- Strong analytical skills, with the ability to translate data into insights
- English - Excellent both spoken and written
- Self starter, looking to make a major impact in a fast growing company
- Passionate to provide great service to customers worldwide
Benefits:
We offer competitive compensation including stock options, a friendly work-environment, and the chance to work with industry experts in a fast growing company If you love challenges and are thrilled by innovation, we will be happy to welcome you to our growing HyperGuest family.
