• Set up hotel's profile based on Department's guidelines
  • Serve as a primary contact for the on boarding of new business customers, user training, as well as a post-go-live support and product functionality
  • Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Implement customer support software tools
  • Promote a "customer first" environment at all times
  • Communicate with customers worldwide through video calls, online chat, and emails
  • Understand customer outcomes and analyze customer needs
  • Represent the voice of the customer to provide input into every core product, marketing, and sales process
  • Becoming an HyperGuest product expert
  • Achieve high Customer Satisfaction and retention


  • 2+ years customer success experience.
  • Knowledge and experience with hotels reservation systems – Advantage
  • Technical troubleshooting ability – A must
  • Proven track record of working in a customer-facing role
  • Experience in implementation of customer support software tools
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step training & assistance, both written and verbal
  • Knowledge of customer service principles and practices
  • Strong analytical skills, with the ability to translate data into insights
  • English - Excellent both spoken and written
  • Self starter, looking to make a major impact in a fast growing company
  • Passionate to provide great service to customers worldwide


We offer competitive compensation including stock options, a friendly work-environment, and the chance to work with industry experts in a fast growing company If you love challenges and are thrilled by innovation, we will be happy to welcome you to our growing HyperGuest family.