Can we submit “special requests” directly to the hotel?

Of course!

Our platform arranges direct reservations with full transparency (so the hotel knows exactly who the booker is).

You have full liberty to submit special requests directly to the hotel and to communicate with them in regards to any matter.

Our communication module supports this exchange, additionally, you can email or call the hotel directly per the contact information which is presented with each specific reservation and as generally available for every property on our platform.

Due to the nature of their business, most hotels have 24/7/365 customer service support, so you can expect a prompt reply.