Do we receive a confirmation number directly from the hotel?

As our platform forms direct reservations with the hotel’s system (PMS) we receive and make available for you the confirmation reference code which is assigned by the hotel’s system to your reservation (this is the reference number that is visible and used by the hotel staff – front desk, back-office operation, etc.).

Our platform is bounded by limitations and restrictions imposed by the hotel’s system and unfortunately, some legacy hotel systems do not support the functionality of sending back the confirmation reference code, so in these instances, we are not able to provide it. However, please rest assured that your reservation is placed directly with the hotel’s systems and by direct communication with the hotel you can obtain it.