Platform Terms of Service (SaaS) for Accommodation Providers

Last updated: March 7th, 2021

1. Preamble

HPG R&D LTD (Israel company’s number: 516129939)  (hereinafter “HyperGuest”, “Company” or “We”) owns, operates and offers to Accommodation Providers a proprietary online digital distribution platform on a Software-as-a-Service basis (“Platform”) that enables direct technology and commercial connectivity with Travel Providers.

HyperGuest is willing to grant access to the Platform to you as the company or the legal entity that will be utilizing the Platform (referenced below as “Customer” or “Accommodation Provider” or “You”) on the condition that you accept all of the terms of this agreement (as defined below).

By entering into this agreement on behalf of an entity or organization, you represent that you have the legal authority to bind that entity or organization to this agreement.  Customer and HyperGuest may each also be referred to as a “Party” and together, the “Parties”.

Please read this agreement carefully before using the Platform. This terms of service (“Agreement” or “Contract” or “Terms and Conditions”) constitutes a legal and enforceable contract between Customer and HyperGuest. By indicating consent electronically, or accessing or otherwise using the Platform, Customer agrees to the terms and conditions of this Agreement. If you do not agree to this agreement, do not indicate consent electronically and make no further use of the Platform.

2. Scope

2.1. These Terms and Conditions govern the agreements concluded between the respective Customer and HyperGuest regarding the use of the Platform, unless expressly agreed otherwise in writing.

2.2. The Platform is provided exclusively to businesses and contracts will only be made with businesses. The Platform cannot be used by consumers and consumers may not enter into contracts for its use.

3. Purpose

3.1. The purpose of the contract is the provision of access to the Platform via a user account created for the respective customer and the storage and processing of the data (rate and availability, reservations, rate-plans etc.) either online accessed via a digital interface (API) with customer’s  rate and availability management systems (such as: channel Manager, PMS or CRS and their likes) and/or uploaded by the customer to said platform (Extranet), all in accordance with these terms and conditions.

The Platform is designed for and designated to allow the customer to distribute to travel providers their (dynamic) inventory (bookable data: such as rate and availability, reservations, rate-plans etc.) and static data (non-bookable data: such as: images, descriptions, amenities etc.). HyperGuest only acts as a technology enabler by making the Platform available for the use of the customer. HyperGuest does not act as a commercial intermediary or any similar role.

The Accommodation Provider as the following options:

  • Distribute directly to Travel Provider/s via the Marketplace.
    In this case the Marketplace Terms will govern any and all bookings done via the Marketplace;

And/or:

  • Distribute directly to Travel Providers based on a bilateral agreement to be agreed between the Accommodation Provider and the Travel Provider/s.
    In this case, the Marketplace Terms are not applicable and the Accommodation Provider and the relevant Travel Provider/s have full liberty to set the terms and conditions to be applied as they wish on their absolute discretion.

In case the customer wishes to use and utilize the Platform Payment Model then it is acknowledged and agreed that HyperGuest is collecting/transferring payments and/or fees, only on behalf of the Customer and acting as the Customer’s proxy for this purpose.  

3.2. HyperGuest will provide the customer with the current version of the Platform for the purpose of digitally distributing its inventory (rate and availability for allowing placement of reservations) for one or more of its accommodation properties managed by customer with the currently (as of the date of signing/concluding the agreement per the process described in § 6 (Contract) below) available functions, features, models and services.

3.3. To the extent HyperGuest offers an open 2-way API to allow 3rd parties to create non-HyperGuest applications and connect them to the Platform using the interfaces defined by HyperGuest, HyperGuest is solely liable for the proper functionality of said interface as defined. HyperGuest neither guarantees nor is liable for the functioning of any non-HyperGuest applications in any specific form; this liability rests solely with the customer’s other contractual partners.

4. (No) Fees

4.1. The use of the Platform by the accommodation provider and the services provided by HyperGuest under this agreement are FREE OF CHARGE.

4.2. HyperGuest may provide to the accommodation provider additional premium or extra  functions, features and models and services if and as agreed between the parties, and if so, those will be subject to a separate agreement to be concluded and executed between the parties.

5. Platform Availability

5.1. The average availability of the platform is 99.9%. HyperGuest does not guarantee any certain level of availability for the “FREE OF CHARGE” Platform and its attached services.

5.2. The expected average availability of the platform is 99.7% of the time (not guaranteed), determined on a monthly basis and not including scheduled maintenance work of no more than one hour per week. The expected availability refers to the quality of the Platform offered for customer use at HyperGuest’s interface with the internet. Any degradation to data transmission along the internet on its way to the customer and/or the customer’s IT system is not covered by this guarantee.

  • HyperGuest will announce any scheduled maintenance work at least seven days in advance.
  • When calculating the actual availability, HyperGuest will consider any downtime for which it was not responsible as available times. This includes:
  • any maintenance or other services agreed with the customer which go beyond scheduled maintenance work and which do not allow access to the Platform;
  • unforeseen maintenance work that becomes necessary if this work was not caused by a breach of HyperGuest’s obligations to provide its services (force majeure, in particular unforeseeable hardware failures, strikes, natural disasters, etc.);
  • downtimes due to virus or hacker attacks, insofar as HyperGuest has taken the agreed or, in the absence of an agreement, the usual protective measures;
  • downtimes due to the unavailability of the customer’s equipment or due to other interruptions caused by the customer (e.g. failure of the customer to cooperate);
  • downtimes due to the installation of urgently needed security patches;
  • downtimes due to software errors in customer applications or due to errors in the system and system-related software caused by customer applications or data;
  • downtimes caused by third parties (persons not associated in any way with HyperGuest).

6. Agreement

6.1. The agreement is concluded online via a website operated by HyperGuest in English via the following technical steps:

  • Customers fill out a form provided online by HyperGuest with the necessary information. Before submitting their consent, they may check the information entered in the form for input errors and correct any errors detected.
  • The customer then clicks to submit their information and consent to HyperGuest as an offer to enter into a contract.
  • HyperGuest will confirm receipt of the customer’s offer by sending an email to the address provided. This confirmation does not constitute an acceptance of the customer’s offer unless expressly stated otherwise in this email or the customer is expressly informed that they can activate their account.
  • HyperGuest will send an express declaration of acceptance of the customer’s offer to enter into a contract if this has not already been done, as explained above, with the confirmation of receipt.
  • Once the contract has been accepted, HyperGuest will store the customer’s information for any contracts concluded online. The customer may request the details of their contract from HyperGuest at any time, but this is not otherwise directly accessible to the customer once the contract offer has been accepted. We therefore recommend keeping a copy of the data entered.

7. HyperGuest’s obligations

7.1. Upon conclusion of the contract, HyperGuest shall set up within a reasonable timeframe an account for the customer which is accessible via the internet and which will allow the customer to use the Platform for the purposes agreed. HyperGuest shall grant the customer. Authorized access consists of a user identification created by the customer and a password.

7.2. HyperGuest will provide the customer with the documentation via the internet.

7.3. HyperGuest provides support in the form of:

  • Pure community support via a web forum, or
  • Email support, or
  • Chat support, or
  • Telephone support.

8. Customer obligations

8.1. The customer is obligated to use the Platform only for the purposes specified in § 3 (Purpose)  and not to store therein any unlawful content, such as viruses or malicious code, which violates the laws, official requirements, or rights of third parties.

8.2. The user ID and password may only be communicated by the customer to authorized users and must otherwise be kept secret.

8.3. The contractual use of HyperGuest’s services depends on the fact that the hardware and software used by the customer, including workstations, routers, data communication media, etc., comply with the minimum technical requirements for the use of the current version of the Platform and that the users authorized by the customer to use the application software are familiar with the operation of the same.

8.4. The use of the Platform is completely free for the customer, but as HyperGuest  invested and still is investing (and is expected to continue doing so) enormous resources and costs to create, enable and maintain the network of demand partners (buyers), customer will engage and work with or sell to any demand partner that was introduced to customer via the Platform, only via the Platform and not through any other means.

For the purpose of this clause, the term “introduced” means that the customer firstly started to work directly (received a reservation through the Platform) with that travel provider after the date of this agreement.

9. Licenses

9.1. HyperGuest grants the customer a simple, non-exclusive, and non-transferable license to use the Platform for the duration of the contract for the purposes and within the scope agreed therein.

9.2. Unless otherwise expressly agreed, the customer shall not make the Platform or its use available to third parties (anyone who is not employed by the customer) for free or for pay. The customer is expressly not permitted to sublet or lend or make the Platform accessible to third parties or to make copies of the software.

9.3. Insofar as the customer stores copyright-protected content in their allocated storage space on the Platform, they grant HyperGuest the right to make the content stored there accessible to the same when queried and, in particular, to reproduce and transmit it for this purpose. The customer also grants HyperGuest the right to reproduce the data for backup purposes and further warrants that they have the authority to grant these rights.

10. Data protection

10.1. In order to use the Platform as contractually agreed, the parties are also entering into a contract for the third-party processing of personal data. The customer is solely responsible for compliance with data protection regulations within the scope of the personal data processed by the Platform.

The Data Processing Addendum which is an integral part of this Agreement is available here: https://www.hyperguest.com/data-processing-addendum/

11. Duration, termination

11.1. The contract is for an indefinite period of time and may be terminated by either party at any time without advance notice. Accommodation provider’s obligations arising from existing reservations will survive the termination.

12. Confidentiality

12.1. The contracting parties shall treat all business and trade secrets of the other party (“confidential information”), in particular all documents in electronic or other form, the code of the software application, its documentation, customer information, accommodation property management data, travel providers information, procedures and methods of HyperGuest in the provision of the services, as well as any other expertise of HyperGuest, confidentially and only use them for the purposes of the contract. A party’s confidential information does not include information which (i) is or becomes generally known without the other party being responsible for such disclosure; (ii) was already known to the other party before it was made available to it and which the other party had received neither directly nor indirectly from the protected party; (iii) was lawfully disclosed to the other party by a third party without restrictions on disclosure; (iv) was developed by the other party itself without using or referring to the confidential information of the protected party.

12.2. This information may only be disclosed to third parties if the protected party has expressly given its prior written consent and if this is absolutely necessary for the execution of the contract. This obligation to maintain secrecy does not apply to persons (auditors, tax consultants, lawyers) of the respective party who are bound by law to maintain professional secrecy, nor does it apply to authorities who have a right to information, nor does it apply to the extent that publication has been ordered by a competent court. In the event of a request for information from an authority or a court, the parties shall cooperate in order to keep the disclosure of confidential information to the minimum necessary. Third parties do not include not agents, freelancers, and subcontractors of HyperGuest.

12.3. Upon termination of the contract on whatever grounds, both parties shall immediately destroy or return all confidential information of the other party at their option, unless mandatory storage obligations require otherwise.

12.4. The rights and obligations arising from §12.1 to § 12.3 shall remain unaffected by the termination of the contract.

13. Ownership and Intellectual Property

13.1. The parties acknowledge that HyperGuest shall have the sole and exclusive ownership of all proprietary  right, title and interest in and to the Platform and its services and all of its other technology, software, source codes, commercial relationships, products, platform system, including any patents, trademarks, service marks, logos, trade names, database rights, design rights, know-how and copyright (whether registered or not) in all territories, any enhancements thereto, any documentary or other materials regarding the use thereof and related thereto, and any applications for any of the aforesaid and any data or information, including confidential information  provided to the other party in whatever form or media in this regard, and any other intellectual property rights whatsoever irrespective of whether such intellectual property rights have been registered or not which may subsist in any part of the world (together for the purpose of this section and the entire Agreement “Intellectual Property Rights”) . The Intellectual Property Rights are exclusively owned by HyperGuest and are fully reserved to HyperGuest. HyperGuest is absolutely free to use the Intellectual Property for any matter, purpose or need. Except as expressly provided in this agreement, Customer may not copy, modify, sell, distribute, sublicense or in any manner transfer the Platform and HyperGuest’s services and/or the Intellectual Property Rights or attempt to do any of the foregoing and under no circumstance may customer reverse-engineer, decompile or otherwise attempt by any means to create or derive the source code related to the Intellectual Property Rights, nor authorize any third party to do the same. Customer may use the Platform, HyperGuest’s services and/or Intellectual Property Rights only for the purposes contemplated hereunder. Customer agrees not to use the Intellectual Property Rights for its own benefit except as expressly permitted herein. Any and all ideas, inventions, product enhancements and work product of any kind whatsoever made, devised, and/or discovered by the Customer and/or its employees and/or subcontractors in connection with the Intellectual Property Rights, shall be the exclusive property of HyperGuest and Customer shall cooperate reasonably in order to facilitate HyperGuest’s legal assertion and/or registration of such rights.

13.2. Customer hereby grants to HyperGuest a non-exclusive, royalty-free, world-wide, non-transferable, non-assignable license during the term of this agreement, to use and reproduce customer data stored on the Platform platform to such extent as necessary to allow HyperGuest to perform its obligations under this agreement and as reasonably inferred thereby.

13.3. For the purposes of this clause: “Content” shall have the following meaning: photos, images, videos, movies, drawing, graphic elements, texts including descriptions, reviews, amenities etc. (all of the above – in one or more languages, including translations and including any visual representations of such).

13.4. You acknowledge, confirm, certify, warrant and agree that you fully own the copyright to the Content (and any part of it) – whether the content is uploaded by you or imported manually or automatically to your account from other sources. You fully agree that HyperGuest may use (both online and offline) the Content on its website, app, services, promotional, materials and publications as HyperGuest at its discretion sees fit.  You are granting HyperGuest a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the Content as HyperGuest at its discretion sees fit. HyperGuest does not own or endorse the Content that is uploaded or imported. You accept full legal and moral responsibility of any and all legal claims that are made by any third parties due to HyperGuest publishing and using the Content. The Content shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and shall not infringe any third party (intellectual property right, copyright or privacy) rights. In case the Content is imported (either manually or automatically) from any external source, your full and absolute responsibility is to carefully review it and make sure that you own the copyright to it and that the Content is valid and obeys the above conditions and to remove and delete any Content that does not meet the aforesaid criteria and conditions.

14. Liability

14.1. In the event of damage due to legal defects or flaws in the Platform, HyperGuest shall only be obliged to compensate the customer for the damage resulting from any defects or flaws it has fraudulently concealed. In the event of a breach of protective duties that are not connected with the provision of the Platform, HyperGuest shall be liable without limitation for damages resulting from injury to life, body or health resulting from a negligent breach of duty by HyperGuest or an intentional or negligent breach of duty by a legal representative or vicarious agent of HyperGuest. Otherwise, HyperGuest is only responsible for damage caused with intent or out of gross negligence.

14.2. Limitation of Liability:

Mutual Limitation of Liability. Neither party will be liable for breach-of-contract damages that are remote or speculative, or that the breaching party could not reasonably have foreseen on entry into this agreement.

Limitation on HyperGuest’s Liability. HyperGuest will not be liable for any damages that result from any downtime or failure of performance of the Platform, or customer otherwise not being able to use or access the Platform, in excess of the total cumulative amounts paid to HyperGuest by the customer during the last 12 months.

15. General & Miscellaneous

15.1. Force Majeure.  Neither party will be deemed to be in default of this Agreement to the extent that performance of its obligations or attempts to cure any breach are delayed or prevented by reason of any act of God, fire, natural disaster, accident, act of government, act of terrorism, war, shortages of material or supplies or any other cause reasonably beyond the control of such party (“Force Majeure”), provided that such party gives the other party written notice thereof promptly and, in any event, within fifteen (15) days of discovery thereof, and uses its diligent, good faith efforts to cure the breach.  In the event of such a Force Majeure, the time for performance or cure will be extended for a period equal to the duration of the Force Majeure but not in excess of six (6) months, at which point this Agreement may be terminated in accordance with the terms hereunder.

15.2. Assignment.  Neither party may assign or transfer its rights or obligations under this Agreement to any third party without the express written permission of the other party, which permission will not be unreasonably withheld or delayed; provided, however, that HyperGuest may freely assign its rights and obligations under this Agreement to an affiliate or to a successor to all or a substantial part of its business activities relating to the subject matter of this Agreement.  For greater certainty, a change of ownership of HyperGuest’s shares will not be considered an assignment of HyperGuest’s rights and obligations hereunder.

15.3. Successors and Assigns. Subject to any provisions herein with regard to assignment, all covenants and agreements herein shall bind and inure to the benefit of the respective heirs, executors, administrators, successors and assigns of the parties hereto.

15.4. Notices.  Except as otherwise provided herein, any notice hereunder shall be in writing and shall be given by registered, certified or express mail, or reliable overnight courier addressed, or by facsimile, or by email.  Notice shall be deemed to be given upon the earlier of actual receipt or three (3) days after it has been sent, properly addressed.

15.5. Severability.  If a court of competent jurisdiction finds any provision of this Agreement invalid or unenforceable, such determination will not affect any other provision of this Agreement, and the parties shall negotiate in good faith a replacement provision.

15.6. Counterparts.  Any number of counterparts may be executed by the Parties.  Each such counterpart shall be deemed to be an original instrument but all such counterparts, taken together, shall constitute one and the same Agreement.

15.7. No Implied Waivers. The failure of either party at any time to require performance by the other party of any provision hereof shall not affect in any way the right to require such performance at any time thereafter, nor shall it affect in any way the right to require such performance at any time thereafter, nor shall the waiver by either party of a breach of any provision hereof be taken or held to be a waiver of any subsequent breach of the same provision or any other provision.

15.8. Knowledge of a Party. For purposes of this Agreement, a party shall be deemed to know or have knowledge of facts or events to the extent that any of that party’s statutory officers personally knows or has knowledge of such facts or events, or upon one party having notified the other party, or its statutory officers, thereof.

15.9. Arbitration, Any and all disputes, controversies or differences which may arise between the parties under or in connection with this Agreement or for the breach thereof or as to the arbitrability of such disputes, controversies or differences, shall be finally settled by final and binding arbitration conducted in a place mutually agreed by the parties. The arbitration shall be conducted by one person (“Arbitrator”). The Arbitrator will be a person to be agreed between the Parties. If the parties cannot agree on the single arbitrator within 15 days after a party notifies the other of a dispute, then each party shall select an arbitrator and the arbitrators so selected shall choose another arbitrator who shall arbitrate the dispute. Should said arbitrators fail to agree on the identity of the Arbitrator within a reasonable timeframe, then the arbitrator shall be appointed by the Competent Court.

15.10. Entire Agreement. This Agreement represents the entire understanding between HyperGuest and customer with regard to the subject matter hereof, and supersedes all prior other agreements, instruments, understandings and/or communications (if such exists at all) between the Parties and the Parties hereby agree that upon execution of this Agreement all such other agreements, instruments, understandings and/or communications (if such exists at all) shall become void, null and of no further force and effect. This Agreement may not be and cannot be modified except by a written instrument signed by the parties hereto.

15.11. Modifications. Unless otherwise specifically agreed, HyperGuest shall be entitled to amend or add to these terms in accordance with this paragraph. HyperGuest shall notify the customer of such amendments or addenda in writing at least six weeks before they take effect. If the customer does not agree with the amendments or addenda to the contractual conditions, they can object to the changes within a period of one week from the date on which they take effect. This objection must be in text form. If the customer does not object, the amendments or addenda shall be deemed to have been accepted. HyperGuest shall specifically inform the customer of the consequences of their available options when providing notice of the proposed amendments or addenda. Amendments or addenda to this contract must be in writing to be valid.

15.12. Place of performance. The place of performance and the exclusive place of jurisdiction are the registered offices of HyperGuest.