STAAH

STAAH is a world-class hospitality technology platform designed to help accommodation providers—including hotels, motels, and vacation rentals—boost their online bookings and revenue. With a user-friendly interface, STAAH enables properties to manage Online Travel Agents (OTAs), direct bookings, and online reputation seamlessly. Founded by Gavin Jeddo in 2008, STAAH partners with over 25,000 properties across 105 countries, with operations in New Zealand, Australia, India, UAE, Malaysia, Philippines, Thailand, Indonesia, Vietnam, the UK, and Europe. We offer exceptional services in Channel Management, Booking Engine, Website Solutions, Vouchers, Reputation Management, and GDS. In 2024, STAAH was acquired by The Access Group, a global leader in business management software.

• Channel Manager- Maximize your reach by connecting to 2000+ channels across the globe.
• Booking Engine- Drive more direct bookings, save OTA commissions.
• GDS- Be seen where the most lucrative bookings are with STAAH GDS.
• ReviewMinder- Monitor online reviews effortlessly, engage guests with personalized communication.
• Vouchers- Accelerate your online revenue with a comprehensive Voucher Engine and management platform.

Activate the HyperGuest channel for STAAH clients

Channel mapping module:  Add Channel > Select "HyperGuest" > Save

Channel password setup:

Once the channel is added, you will see the channel tile on the channel mapping page under 'Other Channels'.

Click on the tile to launch the channel password setup page:

• Channel  Manager Property ID:  Prepopulated, this is the Channel Manager Property ID
• Currency: Automatically populated with the property's currency
• Select Room Type: Select all the room types that are required to be mapped
• Rate Pricing Based: Room Based Pricing and Occupancy Base Pricing supported. Select pricing based on  channel setup
• Email Notification: Enable if you want to receive booking notification from the channel
• Enable the Channel: Check the box

‍Mapping: Click on ‘Map’

• Channel  Room Name: Enter room name
• Rate code: Required by some PMS systems for booking  delivery. It is mandatory to setup a code for all rooms in Max. Select     from the drop down or create via Setup > Property Settings > Rate Codes.
• PMS Meal ID: Required by some PMS for booking delivery. It is mandatory to setup for all.
• Guest     Included: Room based pricing and Occupancy based pricing. Select the number of guests and add applicable formula/     multiplier.
• Fixed minimum stay: Channel supports flexible minimum stay. Check the box if a fixed minimum stay is required and add the value

Logs:

• Only basic  logs indicating data pushed if push notification is not supported.
• All logs available if push notification is supported by the channel
  

Features Supported:
• Inventory - 365 days
• Pricing – occupancy based and room based* Taxes - Channel requires rates exclusive of taxes
• Stop Sell
• MLOS arrival
• Closed to arrival
• Closed to departure
• Extra adult & extra child rates


Bookings:
• Booking Delivery Method: Push
• Booking Status Supported: - Confirm, Modify and Cancel
• Payment Type: Channel collect
• Payment Details: not included in booking information sent to Channel manager
• Booking notification is sent to the property by the channel