STAAH

STAAH is a world-class hospitality technology platform designed to help accommodation providers—including hotels, motels, and vacation rentals—boost their online bookings and revenue. With a user-friendly interface, STAAH enables properties to manage Online Travel Agents (OTAs), direct bookings, and online reputation seamlessly. Founded by Gavin Jeddo in 2008, STAAH partners with over 25,000 properties across 105 countries, with operations in New Zealand, Australia, India, UAE, Malaysia, Philippines, Thailand, Indonesia, Vietnam, the UK, and Europe. We offer exceptional services in Channel Management, Booking Engine, Website Solutions, Vouchers, Reputation Management, and GDS. In 2024, STAAH was acquired by The Access Group, a global leader in business management software.

• Channel Manager- Maximize your reach by connecting to 2000+ channels across the globe.
• Booking Engine- Drive more direct bookings, save OTA commissions.
• GDS- Be seen where the most lucrative bookings are with STAAH GDS.
• ReviewMinder- Monitor online reviews effortlessly, engage guests with personalized communication.
• Vouchers- Accelerate your online revenue with a comprehensive Voucher Engine and management platform.

Mapping process to activate HyperGuest on STAAH:

Channel mapping module: Add Channel > Select Channel > Save

Channel password setup:

• Once the channel is added, you will see the channel tile on the channel mapping page under 'Other Channels'.
• Click on the tile to launch the channel password setup page.
• Channel Manager Property ID: Prepopulated, this is the Channel Manager Property ID
• Channel Hotel ID: Obtain from the channel• Currency: Automatically populated with the property's currency
• Select Room Type: Select all the room types that are required to be mapped
• Rate Pricing Based: Occupancy Based Pricing
• Email Notification: Enable if you want to receive booking notification from Channel Manager. [By default, booking notification is sent by the channel to property]
• Enable The Channel: Check the box

Mapping: Click on ‘Map’
• Channel Room Name: Select the channel room name from the list.
• Rate Code: Required by some PMS systems for booking delivery. It is mandatory to set up a code for all rooms in Max. Select from the dropdown or create via Setup > Property Settings > Rate Codes.
• PMS Meal ID: Required by some PMS systems for booking delivery. It is mandatory to setup for all.
• Guest Included: occupancy based pricing, set formula for each that can be accommdated.

Features Supported:
‍• Inventory - 365 days
• Rates – occupancy based, channel requires rates inclusive of taxes
• Stop Sell
• MLOS arrival
• Closed to arrival
• Closed to departure
• Extra adult & extra child rates

Bookings:
• Booking Delivery Method: Push
• Booking Status Supported: - Confirm and Cancel
• Payment Type: Channel collect and Hotel Collect
• Payment Details: not included in booking information sent to Channel manager
• Booking notification is sent to the property by the channel.