Meet Sujith S Nair, one of the driving forces behind product innovation at Akbar Travels. With a wealth of expertise, Sujith plays a pivotal role in steering Akbar Travels towards delivering seamless travel experiences. Join us as he shares exclusive insights into Akbar Travels' market positioning, unique offerings, and the strategic partnership with HyperGuest.
Could you give a brief summary of Akbar Travels' market position, including the types of products and services it offers, the specific audience it targets, and how well it has penetrated the market?
Akbar Travels Online, headquartered in Mumbai, India, stands as a travel industry juggernaut with a global presence spanning across 10 countries. Renowned for its exceptional services, the company has solidified its position as a leading player in the travel domain.
At Akbar Travels, we curate unparalleled travel experiences tailored to your needs. Our diverse array of services includes
- Hotel Bookings: From budget-friendly to luxurious accommodations, we offer a wide range of hotels worldwide, ensuring a perfect stay for every traveler.
- Flight Bookings: Seamless booking services for both domestic and international flights, featuring competitive prices and enticing offers.
- Holiday Packages: Crafted with precision, our holiday packages cover iconic tourist destinations and activities, promising unforgettable journeys.
- Visa and Passport Services: Simplifying international travel, we assist travelers with visa and passport processing, eliminating hassles.
- Travel Insurance: Financial security during travels is paramount. Akbar Travels provides comprehensive travel insurance, ensuring peace of mind.
- Corporate Travel Services: Tailored solutions for corporate travelers, including specialized hotel and flight bookings, streamline business trips effortlessly.
- Pilgrimage Tourism: Embark on spiritual journeys with our organized group tours to significant pilgrimage sites across the globe.
- Car Rentals and Bus Booking: Whether it's airport transfers, outstation cabs, or bus tickets, our seamless services ensure hassle-free travel.
- Diverse Audience, Inclusive Experiences: Akbar Travels caters to a wide spectrum of travelers, from individuals and families planning vacations to discerning travel agents. Our clientele ranges from budget-conscious explorers to those seeking premium travel experiences. Whether for leisure or business, we tailor our services to meet diverse needs.
- Market Domination:
With our longstanding presence in the market for more than 42 years and extensive range of services, we have achieved substantial market penetration in India, GCC & European regions. Our strong brand reputation, extensive network of 170+ branches, and user-friendly online platform for customers & Travel Agents have contributed to its success and popularity among travelers.
What sets Akbar Travels apart from other travel companies in terms of its offerings?
Akbar Travels stands out in the travel industry with:
One-Stop Solution: We offer seamless booking for flights, hotels, and holiday packages, serving both customers and travel agents comprehensively.
Everywhere Access: With a vast network of branches and franchises, our services are easily accessible across established regions.
Tech-Savvy Convenience: Our user-friendly B2C and B2B mobile apps provide real-time updates, allowing customers to book with ease and confidence.
Exceptional Support: Our dedicated customer support team ensures travelers receive prompt assistance, resolving queries and issues promptly.
Experience travel made easy with Akbar Travels – where convenience meets exceptional service.
How does Akbar Travels balance the need to provide a wide range of hotel options with the need to maintain quality standards and ensure customer satisfaction? Can you describe the process for selecting which hotels to include in your platform offerings?
We prioritize both variety and quality when curating our hotel offerings to guarantee customer satisfaction.
Stringent Selection Process: We adhere to stringent quality standards while selecting hotels for our platform. Utilizing customer ratings as a key metric, we filter out options that don’t meet our high standards of quality and hygiene.
Direct Partnerships: We have established direct partnerships with reputable hotel suppliers renowned for their consistent quality and exceptional service. These trusted partners are our preferred choices, ensuring our customers experience a stay that meets their expectations.
Diverse Range of Options: Recognizing the diverse preferences and budgets of our customers, we offer a wide array of choices. From apartments suitable for extended stays to luxurious hotels, boutique accommodations, budget-friendly options, and corporate-preferred hotels – our platform caters to every need.
At Akbar Travels, we strike the perfect balance between offering a broad spectrum of hotel choices and maintaining stringent quality standards. Your comfort and satisfaction remain at the heart of our selection process.
What strategies does Akbar Travels use to keep up with the latest trends and innovations in the hotel industry, and how does it incorporate these into its services?
We stay at the forefront of the hotel industry by embracing innovative strategies and cutting-edge technology.
Data-Driven Decisions: Our decisions are powered by data. Through customer surveys and feedback, we constantly enhance our offerings, ensuring high satisfaction levels and identifying areas for improvement in hotel booking services.
Active Participation: We actively engage in major tourism events and trade shows, immersing ourselves in the latest travel technology trends. This active presence enables us to adapt swiftly to industry innovations.
Technological Integration: We've integrated state-of-the-art hotel booking and management technology across our platforms – for Customers (B2C), Agents (B2B), and Corporates (B2E). Leveraging hotel de-duplication and room standardization services, we ensure a seamless supply of the right hotels. Direct integrations with renowned hotels worldwide through our hotel extranet, switches, and channel managers guarantee the best rates, promotions, and live inventory for our customers.
At Akbar Travels, we don't just keep up with trends; we lead with innovation, ensuring our customers experience the future of hotel bookings today.
In what ways does Akbar Travels benefit from its partnership with HyperGuest, particularly in terms of improving connectivity?
Akbar Travels leverages its strategic partnership with HyperGuest to revolutionize connectivity in the hotel industry.
Solving Fragmentation: HyperGuest's cutting-edge technology addresses the challenge of fragmented hotel technology. It eliminates the need for multiple tech channel integrations, simplifying the management of live inventory and rates.
Direct Connections: By facilitating direct connections with hotels and bypassing intermediaries, HyperGuest streamlines the entire process. Major hotel chains have embraced this approach, ensuring customers access the best prices and real-time availability directly from the hotels themselves.
At Akbar Travels, our alliance with HyperGuest transforms the way we connect, ensuring seamless experiences and unbeatable offers for our valued customers.
Big Thanks to Sujith for participating this interview with us, and sharing his professional insights, and to Akbar Travels for a great partnership!