HyperGuest & ACT Travel

ACT Travel is an Argentina-based travel wholesaler that works hand in hand with a network of partner agencies. Their team of destination-specialist consultants handles each trip end to end, with a focus on personalized, individual travel.

ACT Travel is now connected to HyperGuest, giving the team direct access to hotel inventory and up-to-date availability. We conducted a mini-interview with Federico Cianni, General Manager at ACT Travel, to hear how the company is scaling their network while keeping service at the center.

The Vision

How do you define ACT Travel’s role in the future of travel distribution?

“We focus on a customer segment that still values personalized service, particularly a concierge-style approach, where guidance and dedicated attention make all the difference. We continue to grow with this customer profile in mind and apply the same approach to our relationships with suppliers, aiming to build strong, long-lasting partnerships.

Our vision is to continue strengthening our network of partner agencies by providing them with the tools, solutions, and support they need to offer increasingly comprehensive travel experiences.”

The Challenge

What’s the biggest operational headache in keeping hotel inventory, rates, and availability in sync?

“The biggest challenge arises when issues occur at resorts and in how we manage these situations from the customer’s perspective. In these cases, having up-to-date information and clear communication is essential to providing prompt responses and finding solutions that minimize the impact on the traveler’s experience.

Our goal is to anticipate problems whenever possible and act quickly when unexpected situations arise, while maintaining our commitment to our agencies and their customers.”

The Partnership

Where do you see HyperGuest making the most difference for your agency network?

“We believe HyperGuest adds significant value in two key areas: availability and service. Having access to a broader range of hotel options and up-to-date information allows us to optimize our processes and respond more efficiently to the needs of our agency network.

This partnership also helps improve the search and booking experience, making our teams’ daily work more efficient. In this way, we can continue strengthening our value proposition by combining technological solutions with the personalized service that sets ACT Travel apart.”

ACT Travel's objective: Better data behind the scenes, more time for the human side of travel. We’re glad to be part of this.

Thank you to Federico Cianni for sharing ACT Travel’s perspective!