HyperGuest & Despegar

Despegar is Latin America's leading travel tech company. For over 27 years it has used technology to reshape how the region travels, and today it serves more than 30 million customers across 19 countries through a group that includes Best Day, HotelDO, Viajes Falabella, Koin, ViajaNet and Stays.net. Since 2025, Despegar has been part of the Prosus Group. It was also the first travel company in the region to launch a generative AI travel assistant, SOFIA.

Despegar is now connected to HyperGuest, giving its teams direct access to hotel inventory worldwide without building a new integration for every tech provider. We conducted a mini-interview with Sebastian Santana, Sr. Bedbanks & Connectivity Manager at Despegar, to hear how the partnership is supporting their global growth.

The Vision

How do you see Despegar's role in the travel industry evolving?

"Driven by our purpose 'connect every journey seamlessly', we envision a future where Despegar acts as a technology layer connecting players across the tourism value chain, creating a more integrated and scalable travel ecosystem. As Latin America's leading Travel Tech company, we aim to unlock new growth opportunities worldwide by expanding our global inventory, accelerating B2B growth, and leveraging innovation to build stronger partnerships and contribute to the evolution of the travel industry."

The Challenge

Before HyperGuest, what were the biggest limitations in sourcing hotels?

"For a company operating at our scale, the biggest limitations were consistently tied to connectivity. When reaching out to hundreds of hotels worldwide, you encounter dozens of different technology setups, many of which fall outside our existing connectivity suite. Building custom developments for every single solution on the market required significant time and technical bandwidth, slowing down our ability to onboard new hotel inventory promptly."

The Partnership

What has HyperGuest made possible for Despegar that wasn't possible before?

"HyperGuest solved that technical bottleneck by serving as a seamless connectivity bridge, eliminating the need for Despegar to build individual developments for every tech provider. Beyond the technology, it opened doors to high-value commercial conversations. Their team helped us establish direct relationships with key hotel chains and strategic partners, particularly across Europe, a focus area for us right now, in a fraction of the time it would have traditionally taken. It's a true win-win-win setup that drives growth for the hotels, for HyperGuest, and for Despegar."

Thank you to the Despegar team for building such a valuable partnership!